diamond exchange

diamond exchange App support

Contact
+91 4297792861

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The diamond exchange:

Q1: How to log in after installing the diamond exchange?

To log in, open the app and enter your registered mobile number. You'll then receive an OTP that you'll need to verify, allowing you to log in securely without a password or email. This convenient method makes it easy to access your account.

Q2: What should I do if I am not getting OTP?

To proceed, first ensure your internet connection is stable with a strong signal. If you still encounter issues, click 'send OTP' and wait for the time limit to pass. If you still don't receive the OTP, you can reach out to the app's support system via live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, use the same active phone number. If the number has changed, send your updated KYC details via email to the customer support system. This will assist in transferring your account to the new number.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. Once the update is installed, you should be able to log in and access the newly updated app. This should resolve any compatibility problems and allow you to play smoothly.

Most Asked Questions Related To Withdraw In The diamond exchange:

Q1: What is the minimum withdrawal amount in the diamond exchange?

In this app, a minimum withdrawal of Rs. 100 is allowed, which is higher compared to other apps. Withdrawals are limited to the earnings from gaming activities, excluding bonus amounts. This means users can only withdraw the money they've earned through gaming, not bonuses received.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, occasional payment delays may occur, requiring a wait of up to 24 hours. This delay is an exception to the otherwise efficient process.

Q4: Why is the bonus balance not being withdrawn?

The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone except yourself. You can withdraw any winnings earned from playing games with the bonus. This means you can keep your own winnings, but not the bonus amount itself.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings. If your withdrawal request fails, the funds will be added to your wallet account within 24 hours. If this doesn't happen, you can contact the care centre for assistance.

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